Your Member
Applied Online.
Then You Mailed Them
a Signature Card.
The industry pricing model is broken.
We created Propper to fix that.
Grant Peterson
CSO, Propper · Former DocuSign CTO, 12 Years
Use Cases
Every Member Interaction Needs a Signature. Make It Instant.
Account Openings & Signature Cards
~50-150/month for a mid-size CUNew member signs a stack of forms in the lobby, or waits for a mailed packet. Every form is an envelope.
Send the full packet digitally. Member signs from their phone in the lobby or from home. One session.
Loan Documents
~30-80/month depending on volumeAuto loans, personal loans, HELOCs. Each closing needs multiple signatures. Delays cost you the deal.
Bundle loan docs into one document. Sequential signing for member and co-signer. Track completion live.
Fraud & Dispute Forms
Member reports unauthorized charges. You need signed complaint forms fast. Paper adds days.
Send dispute forms instantly. Member signs from any device. Timestamped audit trail.
Transfers & Authorizations
Account holder death, divorce, beneficiary changes. Stressful situations made worse by paperwork delays.
Send authorization forms remotely. Members complete sensitive transfers without a branch visit.
Your Members Have Options. Speed Is How You Keep Them.
The Loan That Walked
Member applied for an auto loan on their phone during lunch. Your system sent a paper packet. The credit union across town sent a digital link. By dinner, they had a signed loan and you had an abandoned application.
The rate wasn't the problem. The experience was.
With Propper: Member applies. You send loan docs instantly. They sign from their phone. Loan closed before dinner.
The Branch Tax
8 branches. 40 staff who touch documents. That's $1,000-$1,600/month in DocuSign seat fees - before a single signature card goes out. Open a new branch? Add another $125-$400/month. Your eSignature bill scales with your footprint, not your results.
With Propper: Every branch, every officer, every rep. One subscription. Open a new location without opening a new line item.
Exam Day
NCUA examiner asks for every signed document from the last 18 months for a specific member. Your team spends 4 hours digging through folders, email attachments, and filing cabinets. Meanwhile, the examiner waits.
With Propper: Search by member name. Pull everything in 30 seconds. Exam day becomes exam hour.
You Only Pay When a Document Is Completed.
Not when it is opened.
Not when it is resent.
Not when it is ignored.
Only when it is completed.
If it does not close, you do not pay.
Meanwhile, your current tool counted that envelope the moment you clicked send.
Your members expect fast service. Your documents should move just as quickly.
The Product
Built for Signing. Nothing Else.
Clean interface. No feature bloat. Your team is productive from day one.
Side-by-Side
How Propper Compares
| DocuSign | Adobe Sign | Propper | |
|---|---|---|---|
| Pricing model | Per seat + per envelope | Per seat (bundled with Acrobat) | Flat monthly fee |
| 10 users cost | $4,800/yr + envelopes | $2,880–$4,200/yr | One subscription |
| 50 users cost | $24,000/yr + envelopes | $14,400–$21,000/yr | Same subscription |
| Resends | Each costs an envelope | Included | Included |
| Unsigned docs | Still count | Still count | Don't count |
| SMS auth | Higher tier only | Higher tier only | Included |
| Bulk send | Higher tier only | Higher tier only | Included |
| Team access | Pay per person | Pay per person | Everyone included |
| Migration | You figure it out | You figure it out | We do it for you |
| Renewal pricing | Goes up | Goes up | Stays the same |
THE REAL COST
More Branches Shouldn't Mean
a Bigger eSignature Bill.
8 branches, 40 staff on DocuSign: $1,000-$1,600/month in seat fees before a single form goes out. Propper: one subscription, no seat fees, only completed documents count.
What you are paying
How You Pay Today
- $25-$40+/month per loan officer, rep, and manager
- Every signature card and loan doc is an envelope
- Member didn't finish? Envelope still counts.
- New branch = 5-10 more seat licenses
- Seasonal staffing means constant seat management
Costs scale with branches. Not member outcomes.
Switch to this
How Propper® Works
- Monthly subscription. No seat fees.
- Add every branch, every officer, every rep.
- Only completed documents count.
- Incomplete forms and resends don't count.
- Open new branches without scaling your bill.
One predictable cost. Every branch covered.
What This Looks Like
| Team Size | DocuSign | Propper® |
|---|---|---|
| 3 branches (~15 staff) | $375-$600/mo + envelopes | One subscription |
| 8 branches (~40 staff) | $1,000-$1,600/mo + envelopes | Same subscription |
| 15 branches (~75 staff) | $1,875-$3,000/mo + envelopes | Still the same |
More branches, bigger savings.
No credit card required
Your Members Are Choosing Digital. Are You Ready?
80%
of Americans have adopted digital banking. They expect every interaction to be as fast as their phone. A mailed signature card tells them your credit union isn't one of them.
50%+
of credit union revenue comes from baby boomers, but their share will decline to ~20% within a decade. The younger members you need to attract choose institutions based on digital experience, not branch proximity.
50%
of credit unions have reached digital transformation maturity. The other half are competing against Chase, Wells Fargo, and neobanks with paper processes.
Silent killer
Application abandonment. Every form that requires a branch visit or a mailed packet is a member who might not come back.
Why Propper
Four Reasons Credit Unions Switch
One Price for Every Branch
3 branches or 30. 15 staff or 150. One subscription covers every loan officer, member services rep, and branch manager. Open new locations without opening a new budget line.
Close Loans Before Members Walk
Auto loans. HELOCs. Personal loans. Every day a closing stalls is a day the member might walk across the street. Propper gets loan docs signed in minutes - in the branch or from the member's couch.
Digital-First Member Experience
Members apply on their phones. They should sign on their phones. No app download. No mailed packet. No "come into the branch." Just a link and a signature. That's the experience big banks promise. Now you deliver it.
Exam-Ready at Any Time
Every signed document stored with complete audit trails. Search by member, account number, or date. When NCUA examiners arrive, pull any document in 30 seconds. Compliance isn't a quarterly scramble - it's built in.
Run the Numbers
How Much Are You Overpaying?
Drag the sliders to match your team size and volume
Your annual savings
$2,019
73% less per year
Get this breakdown sent to your inbox.
No spam. Just your personalized cost comparison.
Based on average DocuSign pricing. Confirm with your invoice.
One Template, Every Branch
Build your signature card, account packet, and loan forms once. Every branch sends the same standardized forms with two clicks.
Lobby or Living Room
In-branch? Member signs on their phone right there. Applied online? They sign from home. No app download. Just a link and a signature.
Audit-Ready from Day One
Every signed document stored with timestamped audit trails. Search by member, account number, or date. Exam-ready at any time.
How It Works
Switch in Days, Not Months
Import Your Templates
Upload existing signature cards, loan docs, and account forms. DocuSign-compatible formats accepted.
Add Your Branches
Invite every loan officer, manager, and rep across every location. No per-seat charge.
Send Your First Document
Pick a template, add your member, send. First signature card out the door.
Questions?
Questions Credit Unions Ask
Your Next Renewal
Doesn't Have to Be a Surprise.
See exactly what Propper costs for your team. One subscription, your whole team, only completed documents count.
No credit card required. No commitment. Cancel your current tool when you're ready - not before.
Ready to Switch?
See Propper for Credit Unions
15-minute demo tailored to your branches.
No commitment. No credit card.
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Your members deserve faster service.